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Mamas & Papas Victoria Square Belfast: Platform Lift
Client Overview
Mamas & Papas is a leading UK based retail chain specializing in baby products for over 40 years. With a well-established presence across the UK, their Belfast store at Victoria Square is a high-traffic location. Customer satisfaction and convenience are at the forefront of their operations, and the store prioritizes accessibility to ensure all visitors, including parents with prams and customers with mobility challenges can shop with ease.
Client Requirements
The store’s existing Cibes A5000 platform lift had been in service for over 15 years. With increased footfall and changing customer needs, Mamas & Papas identified the need for a more efficient and accessible lift to improve their customers’ in-store experience. The challenge was to remove and replace the lift without disrupting store operations and inconveniencing customers. The only stipulation from the client was that all work had to be conducted outside regular business hours.
Before Removal:
Our Solution
Due to our extensive expertise in accessible solutions, Pollock Lifts was selected for this turnkey project. We proposed a complete removal and replacement of the Cibes A5000 platform lift, ensuring minimal disruption to the store’s operations. To meet the client’s request for out-of-hours work, we structured the installation across four consecutive nights.
Our installers worked from 7pm to 7am each night to ensure the store could operate without interruption during business hours. Our team efficiently removed the old platform lift and installed the new unit while adhering to strict timelines.
In addition to the installation, the project required detailed finishing work. Our team took care of trimming around the new lift’s doors and ensured that all exterior wall modifications were perfectly filled and painted to match the store’s original design. This ensured a seamless aesthetic and a professional finish.
The new platform lift provides improved functionality, enhancing accessibility for all customers, especially those with mobility challenges or parents using prams. The store was extremely satisfied with the outcome, highlighting the smooth coordination and attention to detail throughout the process.
After New Installation:
Pollock Lifts has been working together with Cibes for over 15 years and is now the biggest supplier of Cibes lifts across Ireland. This project highlights Pollock Lifts’ ability to deliver comprehensive accessibility solutions with a focus on client needs and minimal disruption. Our commitment to delivering high-quality turnkey projects continues to set us apart as a leading provider of platform lifts and homelifts in commercial and retail environments.
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