Residential Lift Buyer’s Guide

A residential lift is a compact version of a commercial lift. These systems are typically smaller, more customisable, and designed to transport one to four people at a time. Residential lifts are an excellent home accessibility solution for those with limited mobility, ageing in place, relying heavily on a mobility device, or simply looking for enhanced convenience and to increase home value.

• Compact Design – Residential lifts are typically configured to accommodate one to four people at a time. Many models, like the Pollock Homelift, are shaftless and rely on rails to guide the cabin from floor to floor — maximising the usable space.
• Customisable Options – Home lifts can be designed in multiple ways, including cabin size, colour, railings, interior seating, and even mood lighting (on select models).
• Safety Features – Standard safety features include emergency stop buttons, battery backup, automatic door locks, and smooth start-andstop motion.

There are several drive systems available for residential lifts, each with different effects on performance, space requirements, and installation time. Understanding how these systems work can help you better determine which best fits your lifestyle:

• Hydraulic – A smooth, quiet system that requires additional space for a pump room.
• Traction – Uses cables and pulleys; known for efficiency and most common in commercial markets.
• Pneumatic – Requires a space for the air compressor pump typically stored in the ceiling above; can be very loud, think washing machines during wash cycle.
• Winding Drum – A cost-effective option; often keep motor enclosure within footprint.

Residential lifts vary in size and design. When researching, consider the space available in your home and the footprint the lift will require.

If you’re building a new home, you have more flexibility. Decide where you’d like the lift located and whether you can dedicate a space for machinery. Retrofitting into an existing home may require additional structural changes — this depends on the lcoation chosen, make sure to have some backup locations to discuss with your local dealer.

Note that some models or applications like garage access require a shaft, or more commonly a hoistway, or machinery room, while pneumatic and shaftless lifts are freestanding and minially invasive.

It’s common to experience sticker shock when first exploring residential lift prices. However, over time, a lift might be the more cost-effective solution, compared to downsizing, large-scale renovations, or transitioning the residential care. Prices can change depending on the lift type and customisations. Installation complexity may also impact the final cost.

Residential lifts are designed to be as intuitive as their commercial cousins. Most operate with constant pressure on a button, toggle, or touch screen.

Many models include user-friendly features such as swing or sliding doors (Pollock lifts offer a concealed power door option), emergency communication systems, and battery backup. Though lifts may seem luxurious, residential models are often much simpler and more economical-grade systems requiring large shafts or machine-dedicated rooms.

Home lifts come in various sizes to accommodate different users, including those depending on mobility aids. Consider potential future needs when considering your lift’s size.

Standard shaftless lift cabs range from 61cm x 61cm to 76cm x 76cm. For example Pollock Homelifts offer sizes from just under 56cm x 76cm to nearly 86cm x 127cm.

When choosing placement, think about available space, any needed space, any needed structural modifications, and proximity to key areas of the home. Shaftless models require less space and can often be installed ina. corner or near a staircase, offering convenience without interrupting traffic flow. A professional installer will help you in finding the best placement.

Weight capacity depends on the lift’s drive system and size. Shaftless lifts typically support 160-225kg, while custom lifts can accommodate over 900kg.

Remember, though: More weight requires a stronger drive system, and exceeding the rated capacity can damage the lift and void the warranty.

Warranties vary by manufacturer and provider, but most include coverage for key components, labour, and sometimes extended options.

A typical manufacturer warranty lasts 2-5 years and covers parts like the motor, gearbox, electrical system, and drive mechanism. Battery warranties usually lasts 1-2 years with replacements typically needed every 2-5 years. Always review the terms, and ensure you understand what is and what isn’t included.

Before diving into your search or speaking with residential lift dealers, take a moment to assess your needs. The following questions can help you narrow down options and identify the best match:

• Mobility and accessibility: How dependent are you on a mobility device? Are you planning to age in place?
• Home layout: How many floors does your home have? Where could the lift be installed?
• Aesthetic: What are your design preferences? How can the lift be customised to match your home decor?
• Budget: Lifts are a great investment and can add value to your home. Consider how much you are able and willing to invest in a home accessibility solution.

A reliable residential lift dealer should offer both warranties and service plans. Lifts are a significant investment, so your dealer should recognise the importance of protecting that investment with comprehensive coverage.
Look for:

• Manufacturer warranties, typically ranging from two to five years on parts
• Labour warranties for installation
• Extended service or maintenance plans
• Local service availability

Residential lifts are available in a variety of dimensions and styles to accommodate a wide range of homes and lifestyles. Be sure to ask your dealer about available cabin sizes to ensure the lift suits your specific needs.
Customisation options might include:

• Interior finishes and colours
• Doors, swing direction, manual or powered, full height as required by code
• Control types, and position in the cabin, i.e., in the handrail, back wall, side wall
• Cabin access i.e., step up, pit, or ramp (and angle)
• Display for self-diagnosis
• Options include tip-up seat, handrails, lighting

Whenever possible, request multiple quotes from different residential lift dealers. One company may offer a better price, timeline, or approach that better fits your needs. Don’t rely on just one opinion – ensure you feel confident and informed before making a decision. During your discussions, ask each dealer to provide a detailed written estimate that includes:

• Equipment cost
• Installation fees
• Permit fees (if applicable)
• Optional features or upgrades
• Maintenance and service plans
• Warranty coverage details

The following numbers include the approximate cost of the equipment, installation, permits, and basic finishes. However, keep in mind that prices can vary based on the type of the lift, size, installation complexities, and customisation.

Generally, residential lifts can range in price from £14,000–£20,000 or more. Depending on the deal or package your home lift dealer offers, there could be annual maintenance fees of £250–£500+ per year. Electrical drive systems have grown in popularity, versus hydraulic systems, with improved electrical conservation in modern systems.

Depending on the type of stairlift, features, length, and rail customisation, stairlifts can cost from £1,850 to more than £2,750. While they’re much more cost-effective compared to home lifts, they are best for those who can sit up on their own, are not heavily dependent on a mobility device, or can safely transfer from a mobility device to the stairlift chair. While stairlifts don’t require any major home modifications to accommodate through-floor travel, they don’t add value to the home as lifts do.

Residential care costs depend on a variety of factors including location and services provided. The monthly cost can range from £3,500–£6,500 per month, or annually £42,000–£78,000. This solution is best for those in need of continuous care and medical support, or who no longer want to live at home. While these facilities are a great solution for those who cannot live independently, they do add up over time and eliminate home independence.

While there are multiple solutions, lifts tend to offer the greatest value. While they come with a higher cost up front, they add to the home’s value, provide a safe and effective solution to ageing in place, can cost less than one to two years of residential care, and can accommodate any potential future accessibility challenges.

Once you’ve selected your lift dealer and installation team, a technician will visit your home to evaluate the best location for the lift. This is typically near a wall or in a corner, maximising available space and minimising disruption to your home.

• Clear the area around the installation site on both floors
• Remove personal items or furniture that might obstruct the workspace
• Close off nearby rooms to prevent accidental entry by pets or other household members

This ensures the installation team has a clear, safe workspace – and protects your belongings from damage.

Expect a team of at least two installers to arrive and begin construction of your new home lift.

• Lower-level ceiling: Support boards will be added to prepare the space
• Upper level: Flooring or carpet will be removed to create the aperture (opening between floors)
• Temporary support beams: These will be installed in the aperture to ensure safety during the process
• Carpet: The original carpet will be cut and saved to seamlessly cover the trap door when the lift is on the lower level

Once the structural preparation is complete, an electrical contractor will assess the site, review any power supply needs with you, isolate the workspace, and install a dedicated power supply.

After the power is set up, the team will complete the lift installation.

• Floor aperture liner will be installed
• Rails, base plate, and ceiling brace will be installed
• Motor and carrier will be installed
• Lift cabin will be installed

Before handing it off to you, the unit will undergo thorough testing to ensure it’s operating smoothly and safely.

Once testing is complete, your installation technicians will:

• Walk you through how to use the lift
• Review all safety features and optional add-ons
• Answer any questions you may have

You’ll also receive an owner’s manual and service log to track maintenance and keep contact information handy. This way, if you ever need a refresher or support, you’ll know exactly where to turn.

Just like the rest of your home, your lift needs regular cleaning. Wipe down the walls, floor, seat (if applicable), handrails, and control panel with a cleaner. Consult your owner’s manual or ask your dealer for recommended cleaning products – some brans may require specific solutions.

It’s also recommended you keep the tracks and guide rails clear of dust, pet hair, and debris that can interfere with operation or cause unnecessary wear.

Over time, you’ll become familiar with your lift’s typical sounds and movements. If you hear grinding, squeaking, or notice jerky or uneven motion, contact your dealer right away. Even if the lift seems to function normally, these signs could indicate a developing issue – and early intervention may prevent costly repairs.

Ask your dealer how often to test your lift’s battery backup system. In the event of a power outage, knowing your lift has enough charge to complete a few safe trips between floors brings peace of mind – especially during storm season.

Just like going for yearly health check-up, it’s important to schedule regular maintenance for your lift.

Your dealer or certified technician will inspect:

• The motor and drive system
• Belts or cables
• Electrical components
• Lubrication of moving parts
• Overall system safety

Never skip your annual inspection – it’s key to long-term performance and reliability.